Knowledge Management - A Holistic Approach

So what is Knowledge Management? Well one thing it is not is just an IT project!

Knowledge is a hot topic (again), as managing companies knowledge more efficiently and exploiting it in the marketplace is on the agenda againfor those in pursuit of a competitive advantage. Knowledge and other forms of 'intellectual captial' are the hidden assets in many a company. They typically do not appear in the asset register, yet they underpin value creation and our future earning potential.

The advantage of knowledge, in a nutshell is it is all about creating or generating greater value through the knowledge in process, people and products. Or re-framed so the general business population will under it:

Knowledge Management is all about improving and managing everyday business activities through: Consistency, Understanding and Communication.

An approach which has typically worked well is a three pronged solution:

1. Business: Ensuring that KM is aligned with specific business objectives.
2. Human: Developing a culture of sharing knowledge, colaboration, fostering a spirit of innovation and the ability to adapt to change.
3. Technology: Enabling peoples knowledge sharing activities with intuative and integrated tools.